How can we help?

Support for Pixfy on iPhone.

Tell us what happened, your device and iOS version, and the Pixfy version. Include your account email if the issue concerns your account. Please never send passwords or verification codes.

Sign in and create

Sign in from Settings using the same method you used when creating your account. To create an AI image, choose a photo and a look, review the generation cost, then tap Generate. AI generation requires an account and available credits.

Background removal, enhancement and crop work on your device without signing in or using generation credits.

Subscriptions and purchases

For purchases made through Apple, use Restore in Pixfy’s subscription screen while signed in with the relevant Apple Account. If your allowance still appears incorrect, contact us with the purchase date and product name.

Manage or cancel an Apple subscription in your iPhone’s Settings → your name → Subscriptions → Pixfy. Deleting the app or your Pixfy account does not cancel an Apple subscription.

For an Apple purchase refund, visit Apple’s Report a Problem. Apple handles eligibility and processing for those purchases.

Photos and albums

Find saved results in Library. Select photos to save them to Photos or move them into an album. If saving fails, check Pixfy’s Photos permissions in iPhone Settings.

AI results can vary, including facial and product details. Start with a clear reference photo and describe the change you want.

Delete your account

Account deletion is available in Pixfy’s Settings. Follow the confirmation steps carefully: deletion removes your account and associated data. Save any photos you want to keep first. Contact support if you cannot access your account.