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Refund Policy for Pixfy AI
Last Updated: March 19, 2024
Thank you for choosing Pixfy AI! We want you to be completely satisfied with our AI image generation and editing service. Here's our refund policy:
Refund Request Period
- Customers can request a refund within 7 days of their premium subscription purchase
- The refund window gives you adequate time to evaluate our image generation and editing features
- This period starts from the date of initial subscription purchase
Eligibility Conditions
- Your account must not have used any credits during the refund period
- Refund requests must be submitted via email to [email protected]
- Please include your registered email address and specific reasons for your refund request to help us improve our service
- The account must be in good standing and not have violated our Terms of Service
Refund Processing
- We will review your refund request within 3 business days
- Approved refunds will be processed through your original payment method
- The refund amount will be for the full subscription price
- Any generated images during the trial period will be archived upon refund approval
- Processing time may vary depending on your payment provider (typically 5-10 business days)
Non-refundable Circumstances
- Subscriptions past the 7-day window are non-refundable
- Accounts that have used any image generation or editing credits are not eligible for refunds
- Partial refunds are not available for partially used subscriptions
- Special promotional or discounted subscriptions may have different refund terms
Premium Service Continuation
- During the refund review period, your premium access will remain active
- Upon refund approval, your account will revert to the free tier
- You'll maintain access to any images generated within the free tier limitations
- Any premium features will be deactivated upon refund completion
Contact Us
- For any questions about our refund policy or to request a refund, please email [email protected]
- Visit pixfy.ai for additional support resources
- We aim to respond to all inquiries within 24 hours
- Our support team is available to help resolve any issues before requesting a refund
Additional Notes
- All refund requests are reviewed on a case-by-case basis
- We reserve the right to modify this refund policy at any time
- Users will be notified of any significant changes to this policy
- Currency exchange rates for international refunds are determined by your payment provider