Refund Policy

Credits are returned automatically

Each tool shows its price in credits before you start. For images, you get the credits back, without asking, when:

• the image fails on our side or no result comes back,
• the AI model declines the request, or
• one of our content checks stops the request or its result.

The same applies to the AI Clothes Changer’s free try. A finished result uses its credits even if you don’t like it, because the AI model has already done the work.

Refunds for website subscriptions

• You can ask for a refund within 3 days of a subscription payment if your account has used fewer than 50 of that subscription’s credits.
• Credit packs aren’t refundable. Their credits don’t expire.
• Your account must be in good standing and not have broken our Terms of Service or Content Policy.
• We don’t give partial refunds for the rest of a period after you cancel.

To ask for a refund, email support@pixfy.io from the address you sign in with. Include the purchase date and, if you have it, the order number. We reply within 3 business days. Approved refunds go to your original payment method through PayPal, with no fees, and usually arrive in 5–10 business days. Your account then returns to the free tier and the unused credits from that purchase are removed.

Purchases in the iOS app

Purchases made in the iOS app are processed by Apple, so Apple handles their refunds. Request one at reportaproblem.apple.com. We can’t issue App Store refunds ourselves.

Cancelling a subscription

You can cancel anytime. Your plan stays active until the end of the period you’ve paid for and then stops renewing. On the website, open your avatar, then Billing; in the iOS app, use your Apple account’s subscription settings. Plan credits reset each period and don’t carry over, so unused plan credits aren’t refunded.

Free credits

Free credits and free tries have no cash value and can’t be exchanged for money.